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Kew Riverside Primary School

Children at the heart of everything we do

School Closure Information for Parents and Carers

While schools remain closed to the majority of children during the Covid-19 outbreak, we will do our very best to provide you with as much support and guidance as we can. Remember, we are here to help so please get in touch if you have any queries or concerns. 

The government is continually updating its guidance and the most up-to-date information for parents and carers on school closures can be found here:

Communication with the School

  • Please check for regular updates via ParentMail
  • You can communicate directly with your class teacher via their school email. Teachers will be checking and responding to emails regularly through the day between the hours of 9 and 4pm. 
  • Teachers and support staff will contact families directly by email and at times by phone to see how children are getting on and to offer support and guidance. Teachers will aim to contact around 5 children in their class per day. Please note that calls from school staff will appear as ‘unknown caller’. If a member of staff speaks to your child directly, please ensure that an adult is present and within earshot for the duration of the phone call. Please note that staff will not be giving out personal phone numbers. 
  • Please also feel free to contact Nell on nellwebb@kewriverside.richmond.sch.ukand Lisa on
  • The school phone will be manned if there are children attending school (see below). 

Children attending School

  • Some children have already been identified as being eligible for a school place during the closure. These include children of critical workers or those who have been identified as vulnerable.
  • We aim to have three members of staff in school when children are attending: a first aider, a member of the leadership team and a teacher. 
  • If your child has been identified as being eligible for a school place during the closure (see below) and you require a place at any time, we ask that you email Nell and Lisa with (ideally) at least 48 hours notice (see emails above).
  • Please provide your child with a packed lunch and healthy snack. 
  • Staff will greet children at the back gate at 8.50am and take them back there for collection at 3.20pm. We ask that parents/carers do not enter the school building. 
  • School uniform is not required.
  • Children can bring their own bikes and scooters – please provide a helmet.
  • Please ensure we have the correct contact details and emergency contact details for your child.

Vulnerable Children

  • Vulnerable children include those who have a social worker and those with education, health and care (EHC) plans. 
  • Families of children with EHC plans will have received a risk assessment from Nell that evaluates the advantages and disadvantages of their child staying at home/school during the closure. These risk assessments will be updated as required and families are encouraged to discuss any queries or concerns they have with Nell. 
  • Children with EHC plans that remain at home will receive personalized learning activities, as necessary. 
  • There is an expectation that any child with a social worker will attend school as long as they do not have an underlying health condition that puts them at higher risk than others. 

Children receiving free school meals 

  • Families eligible for free school meals should have received emails containing e-codes that enable them to redeem the government’s free school meal vouchers. Please let us know if you have any difficulties with this. Further information can be found here:


  • We have published an additional section to our Safeguarding and Child Protection policy in the light of Covid-19 and school closures - see attachment below.
  • There is support available to keep your child safe online. Below are some useful links:
    • Thinkyouknow (advice from the National Crime Agency to stay safe online)
    • Internet matters (support for parents and carers to keep their children safe online)
    • Parent info (support for parents and carers to keep their children safe online)
    • LGfL (support for parents and carers to keep their children safe online)
    • Net-aware (support for parents and carers from the NSPCC)
    • Let’s Talk About It (support for parents and carers to keep children safe from online radicalisation)
    • UK Safer Internet Centre (tips, advice, guides

Mental Health Support 

  • Below are some useful links to websites that offer expert advice around supporting your family’s mental health during this time:
    • Child Mind Institute:
    • Anna Freud Centre advice for young people/parents & carers/schools & colleges        
    • Place2Be – Guide to helping parents answer questions from their children and to support family  wellbeing:
    • Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing:

Home Learning Packs

  • Teachers will email out weekly home learning packs to families every Friday. These will also be posted on the school website under Class Pages/Home Learning or Help at Home.
  • Please see the suggested daily timetables which are designed to be a guide rather than a requirement. There is no expectation that parents and carers should be replicating the school day!
  • Currently the focus of the home learning packs is consolidation and practice of content already covered in class. We are continually reviewing this and may introduce new content in due course.



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